:root{--color-bg:#0f1117;--color-surface:#1a1d27;--color-surface-2:#1f2333;--color-border:#2a2d3e;--color-text:#e2e8f0;--color-text-muted:#8892a4;--color-accent:#6366f1;--color-accent-hover:#4f46e5;--color-warning:#f59e0b;--color-success:#10b981;--color-danger:#ef4444;--sidebar-width-collapsed:56px;--sidebar-width-expanded:224px;--topbar-height:52px;--radius:8px;--radius-lg:12px}*{box-sizing:border-box;margin:0;padding:0}body{background:var(--color-bg);color:var(--color-text);font-family:Inter,system-ui,sans-serif;font-size:14px;line-height:1.5}button{cursor:pointer;font-family:inherit;font-size:inherit;color:inherit;background:0 0;border:none}input,select,textarea{font-family:inherit;font-size:inherit;color:inherit;background:var(--color-surface-2);border:1px solid var(--color-border);border-radius:var(--radius);outline:none}input:focus,select:focus,textarea:focus{border-color:var(--color-accent)}select option{background:var(--color-surface)}.app-shell{grid-template-columns:var(--sidebar-width-collapsed) 1fr;grid-template-rows:var(--topbar-height) 1fr;height:100vh;transition:grid-template-columns .2s;display:grid;overflow:hidden}.app-shell.sidebar-expanded{grid-template-columns:var(--sidebar-width-expanded) 1fr}.app-topbar{background:var(--color-surface);border-bottom:1px solid var(--color-border);z-index:20;grid-area:1/1/auto/-1;align-items:center;min-width:0;padding:0 12px 0 0;display:flex}.topbar-left{flex-shrink:1;align-items:center;gap:10px;min-width:0;padding:0 12px;display:flex}.topbar-brand{color:var(--color-accent);letter-spacing:-.5px;flex-shrink:0;font-size:18px;font-weight:800}.topbar-funnel-name,.topbar-view-name{color:var(--color-text);white-space:nowrap;text-overflow:ellipsis;font-size:14px;font-weight:600;overflow:hidden}.topbar-funnel-select{border-radius:var(--radius);border:1px solid var(--color-border);background:var(--color-surface-2);color:var(--color-text);max-width:200px;padding:5px 8px;font-size:13px;font-weight:600}.topbar-right{flex-shrink:0;align-items:center;gap:10px;margin-left:auto;display:flex}.topbar-actions{align-items:center;gap:6px;display:flex}.topbar-btn{border-radius:var(--radius);background:var(--color-surface-2);border:1px solid var(--color-border);color:var(--color-text-muted);white-space:nowrap;padding:5px 11px;font-size:12px;font-weight:500;transition:background .15s,color .15s,border-color .15s}.topbar-btn:hover,.topbar-btn-accent{background:var(--color-accent);color:#fff;border-color:var(--color-accent)}.topbar-btn-accent:hover{background:var(--color-accent-hover);border-color:var(--color-accent-hover)}.topbar-user{border-left:1px solid var(--color-border);align-items:center;gap:8px;padding-left:8px;display:flex}.topbar-username{color:var(--color-text-muted);white-space:nowrap;text-overflow:ellipsis;max-width:140px;font-size:13px;overflow:hidden}.topbar-logout-btn{border-radius:var(--radius);border:1px solid var(--color-border);color:var(--color-text-muted);white-space:nowrap;background:0 0;padding:4px 10px;font-size:12px;transition:background .15s,color .15s,border-color .15s}.topbar-logout-btn:hover{background:var(--color-danger);color:#fff;border-color:var(--color-danger)}.app-sidebar{background:var(--color-surface);border-right:1px solid var(--color-border);flex-direction:column;grid-area:2/1;width:100%;min-width:0;display:flex;overflow:hidden}.sidebar-toggle{width:100%;height:36px;color:var(--color-text-muted);border-bottom:1px solid var(--color-border);flex-shrink:0;justify-content:flex-end;align-items:center;padding:0 12px;font-size:16px;font-weight:700;transition:color .15s,background .15s;display:flex}.sidebar-toggle:hover{color:var(--color-text);background:var(--color-surface-2)}.app-sidebar.collapsed .sidebar-toggle{justify-content:center}.sidebar-nav{flex-direction:column;flex:1;gap:2px;padding:8px 6px;display:flex;overflow:hidden auto}.sidebar-nav-btn{border-radius:var(--radius);width:100%;min-width:0;color:var(--color-text-muted);text-align:left;align-items:center;gap:10px;min-height:38px;padding:8px 10px;font-size:13px;font-weight:500;transition:background .15s,color .15s;display:flex;position:relative;overflow:hidden}.sidebar-nav-btn:hover{background:var(--color-surface-2);color:var(--color-text)}.sidebar-nav-btn.active{color:var(--color-accent);background:#6366f126}.app-sidebar.collapsed .sidebar-nav-btn{justify-content:center;padding:8px}.sidebar-icon{flex-shrink:0;font-size:16px;line-height:1}.sidebar-label{white-space:nowrap;text-overflow:ellipsis;flex:1;min-width:0;font-size:13px;line-height:1.3;overflow:hidden}.sidebar-tooltip{background:var(--color-surface-2);border:1px solid var(--color-border);color:var(--color-text);white-space:nowrap;pointer-events:none;opacity:0;z-index:100;border-radius:6px;padding:4px 10px;font-size:12px;transition:opacity .15s;position:absolute;top:50%;left:calc(100% + 8px);transform:translateY(-50%)}.sidebar-nav-btn:hover .sidebar-tooltip{opacity:1}.sidebar-bottom{border-top:1px solid var(--color-border);padding:8px 6px}.sidebar-avatar-btn{border-radius:var(--radius);align-items:center;gap:10px;width:100%;padding:6px 8px;transition:background .15s;display:flex;overflow:hidden}.sidebar-avatar-btn:hover{background:var(--color-surface-2)}.app-sidebar.collapsed .sidebar-avatar-btn{justify-content:center}.sidebar-avatar{background:var(--color-accent);color:#fff;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:30px;height:30px;font-size:11px;font-weight:700;display:flex}.sidebar-avatar-name{color:var(--color-text-muted);white-space:nowrap;text-overflow:ellipsis;font-size:12px;overflow:hidden}.app-main{flex-direction:column;grid-area:2/2;display:flex;overflow:hidden}.stub-view{height:100%;color:var(--color-text-muted);justify-content:center;align-items:center;font-size:20px;font-weight:600;display:flex}.login-page{background:var(--color-bg);justify-content:center;align-items:center;min-height:100vh;padding:20px;display:flex}.login-card{background:var(--color-surface);border:1px solid var(--color-border);border-radius:var(--radius-lg);width:100%;max-width:400px;padding:40px 36px}.login-header{text-align:center;margin-bottom:28px}.login-logo{background:var(--color-accent);color:#fff;border-radius:12px;justify-content:center;align-items:center;width:48px;height:48px;margin:0 auto 14px;font-size:22px;font-weight:800;display:flex}.login-title{color:var(--color-text);margin-bottom:4px;font-size:22px;font-weight:700}.login-subtitle{color:var(--color-text-muted);font-size:13px}.login-form{flex-direction:column;gap:16px;display:flex}.login-field{flex-direction:column;gap:6px;display:flex}.login-label{color:var(--color-text);font-size:13px;font-weight:500}.login-input{border-radius:var(--radius);border:1px solid var(--color-border);background:var(--color-surface-2);color:var(--color-text);width:100%;padding:10px 12px;font-size:14px}.login-input:focus{border-color:var(--color-accent);outline:none}.login-error{color:var(--color-danger);border-radius:var(--radius);background:#ef444414;border:1px solid #ef444433;padding:8px 12px;font-size:13px}.login-submit{border-radius:var(--radius);background:var(--color-accent);color:#fff;border:none;margin-top:4px;padding:11px;font-size:14px;font-weight:600;transition:background .15s}.login-submit:hover:not(:disabled){background:var(--color-accent-hover)}.login-submit:disabled{opacity:.6}.login-demo-hint{border-top:1px solid var(--color-border);color:var(--color-text-muted);justify-content:center;align-items:center;gap:6px;margin-top:20px;padding-top:16px;font-size:12px;display:flex}.login-demo-label{color:var(--color-warning);text-transform:uppercase;letter-spacing:.05em;background:#f59e0b26;border-radius:4px;padding:1px 6px;font-size:10px;font-weight:700}.login-demo-hint code{background:var(--color-surface-2);color:var(--color-text);border-radius:4px;padding:2px 6px;font-family:monospace}.page-container{flex-direction:column;gap:20px;height:100%;padding:24px;display:flex;overflow-y:auto}.page-header{justify-content:space-between;align-items:flex-start;gap:16px;display:flex}.page-title{color:var(--color-text);font-size:20px;font-weight:700}.page-subtitle{color:var(--color-text-muted);margin-top:2px;font-size:13px}.page-actions{flex-shrink:0;align-items:center;gap:10px;display:flex}.btn-primary{border-radius:var(--radius);background:var(--color-accent);color:#fff;white-space:nowrap;border:none;padding:7px 14px;font-size:13px;font-weight:600;transition:background .15s}.btn-primary:hover{background:var(--color-accent-hover)}.btn{border-radius:var(--radius);cursor:pointer;white-space:nowrap;border:none;padding:7px 14px;font-size:13px;font-weight:500;transition:background .15s,opacity .15s}.btn:disabled{opacity:.6;cursor:not-allowed}.btn-secondary{background:var(--color-surface-2);color:var(--color-text);border:1px solid var(--color-border)}.btn-secondary:hover:not(:disabled){background:var(--color-surface-3,#2a2a3a)}.btn-danger{color:#fff;background:#dc2626}.btn-danger:hover:not(:disabled){background:#b91c1c}.btn-ghost{border-radius:var(--radius);border:1px solid var(--color-border);color:var(--color-text-muted);white-space:nowrap;background:0 0;padding:4px 10px;font-size:12px;transition:background .15s,color .15s}.btn-ghost:hover{background:var(--color-surface-2);color:var(--color-text)}.filter-select{border-radius:var(--radius);border:1px solid var(--color-border);background:var(--color-surface-2);color:var(--color-text);padding:6px 10px;font-size:13px}.section-toolbar{justify-content:flex-end;align-items:center;gap:10px;display:flex}.team-table-wrapper{border:1px solid var(--color-border);border-radius:var(--radius-lg);overflow-x:auto}.team-table{border-collapse:collapse;width:100%;min-width:700px}.team-table th{text-align:left;color:var(--color-text-muted);text-transform:uppercase;letter-spacing:.06em;background:var(--color-surface);border-bottom:1px solid var(--color-border);padding:10px 14px;font-size:11px;font-weight:600}.team-table td{border-bottom:1px solid var(--color-border);background:var(--color-surface);vertical-align:middle;padding:10px 14px;font-size:13px}.team-table tr:last-child td{border-bottom:none}.team-table tr.row-inactive td{opacity:.5}.user-name-cell{align-items:center;gap:8px;display:flex}.user-avatar-sm{background:var(--color-accent);color:#fff;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:28px;height:28px;font-size:10px;font-weight:700;display:flex}.role-badge{border-radius:999px;padding:2px 8px;font-size:11px;font-weight:600;display:inline-block}.role-admin{color:var(--color-accent);background:#6366f126}.role-supervisor{color:var(--color-warning);background:#f59e0b26}.role-agent{color:var(--color-success);background:#10b98126}.status-dot{align-items:center;gap:5px;font-size:12px;font-weight:500;display:inline-flex}.status-dot:before{content:"";border-radius:50%;width:7px;height:7px}.status-active:before{background:var(--color-success)}.status-inactive:before{background:var(--color-text-muted)}.status-active{color:var(--color-success)}.status-inactive{color:var(--color-text-muted)}.row-actions{gap:6px;display:flex}.card-grid{grid-template-columns:repeat(auto-fill,minmax(280px,1fr));gap:14px;display:grid}.campaign-card{background:var(--color-surface);border:1px solid var(--color-border);border-radius:var(--radius-lg);flex-direction:column;gap:8px;padding:16px;display:flex}.campaign-card.inactive{opacity:.6}.campaign-card-header{justify-content:space-between;align-items:center;gap:8px;display:flex}.campaign-card-header h3{color:var(--color-text);font-size:14px;font-weight:600}.pool-card{border-color:#6366f133}.pool-users{flex-direction:column;gap:6px;margin-top:4px;display:flex}.pool-users-label{color:var(--color-text-muted);text-transform:uppercase;letter-spacing:.05em;font-size:11px;font-weight:600}.pool-user-row{align-items:center;gap:8px;font-size:13px;display:flex}.pool-user-row span{flex:1}.tag-chip{color:var(--color-accent);background:#6366f11f;border-radius:999px;padding:2px 8px;font-size:11px;font-weight:600;display:inline-block}.tabs{border-bottom:1px solid var(--color-border);gap:0;display:flex}.tab-btn{color:var(--color-text-muted);border-bottom:2px solid #0000;margin-bottom:-1px;padding:8px 18px;font-size:13px;font-weight:500;transition:color .15s,border-color .15s}.tab-btn.active{color:var(--color-accent);border-bottom-color:var(--color-accent);font-weight:600}.tab-btn:hover:not(.active){color:var(--color-text)}.user-form{flex-direction:column;gap:16px;display:flex}.form-row{grid-template-columns:1fr 1fr;gap:12px;display:grid}.checkbox-group{flex-direction:column;gap:6px;max-height:140px;padding:4px 0;display:flex;overflow-y:auto}.checkbox-item{color:var(--color-text);cursor:pointer;align-items:center;gap:8px;font-size:13px;display:flex}.checkbox-item input[type=checkbox]{width:14px;height:14px;accent-color:var(--color-accent);background:var(--color-surface-2);border:1px solid var(--color-border);flex-shrink:0}.permissions-details{border:1px solid var(--color-border);border-radius:var(--radius);padding:10px 12px}.permissions-details summary{color:var(--color-text-muted);cursor:pointer;font-size:12px;font-weight:600}.permissions-grid{grid-template-columns:repeat(auto-fill,minmax(200px,1fr));gap:4px;max-height:200px;margin-top:10px;display:grid;overflow-y:auto}.info-banner{border-radius:var(--radius);color:var(--color-text-muted);background:#f59e0b14;border:1px solid #f59e0b40;padding:10px 14px;font-size:12px;line-height:1.6}.info-banner strong{color:var(--color-warning)}.info-banner code{background:var(--color-surface-2);color:var(--color-text);border-radius:4px;padding:1px 5px;font-size:11px}.banner-link{color:var(--color-accent);text-decoration:underline}.text-muted{color:var(--color-text-muted)}.text-danger{color:var(--color-danger)!important}.text-success{color:var(--color-success)!important}.text-warning{color:var(--color-warning)!important}.small{font-size:12px}.mt-8{margin-top:8px}.modal-hint{color:var(--color-text-muted);font-size:12px}.funnel-board{align-items:flex-start;gap:16px;height:100%;padding:16px;display:flex;overflow-x:auto}.funnel-board::-webkit-scrollbar{height:6px}.funnel-board::-webkit-scrollbar-track{background:var(--color-bg)}.funnel-board::-webkit-scrollbar-thumb{background:var(--color-border);border-radius:3px}.funnel-column{background:var(--color-surface);border:1px solid var(--color-border);border-radius:var(--radius-lg);flex-direction:column;flex-shrink:0;width:280px;max-height:100%;display:flex}.funnel-column.drag-over{border-color:var(--color-accent);background:#6366f10d}.funnel-column-header{border-bottom:1px solid var(--color-border);flex-shrink:0;align-items:center;gap:8px;padding:12px 14px;display:flex}.funnel-column-dot{border-radius:50%;flex-shrink:0;width:10px;height:10px}.funnel-column-name{flex:1;font-size:13px;font-weight:600}.funnel-column-count{color:var(--color-text-muted);background:var(--color-surface-2);border-radius:10px;padding:2px 7px;font-size:12px}.funnel-column-body{flex-direction:column;flex:1;gap:8px;min-height:80px;padding:10px;display:flex;overflow-y:auto}.funnel-column-body::-webkit-scrollbar{width:4px}.funnel-column-body::-webkit-scrollbar-thumb{background:var(--color-border);border-radius:2px}.ticket-card{background:var(--color-surface-2);border:1px solid var(--color-border);border-radius:var(--radius);cursor:grab;-webkit-user-select:none;user-select:none;padding:10px 12px;transition:box-shadow .15s,border-color .15s}.ticket-card:hover{border-color:var(--color-accent);box-shadow:0 2px 8px #6366f126}.ticket-card:active{cursor:grabbing}.ticket-card.dragging{opacity:.5}.ticket-card-top{justify-content:space-between;align-items:center;margin-bottom:6px;display:flex}.ticket-card-name{font-size:13px;font-weight:600}.ticket-card-channel{font-size:15px}.ticket-card-meta{color:var(--color-text-muted);align-items:center;gap:6px;font-size:11px;display:flex}.priority-badge{text-transform:uppercase;letter-spacing:.04em;border-radius:4px;padding:1px 6px;font-size:10px;font-weight:700}.priority-alta{color:#ef4444;background:#ef444433}.priority-media{color:#f59e0b;background:#f59e0b33}.priority-baja{color:#9ca3af;background:#6b728033}.ticket-card-assignee{color:var(--color-text-muted);margin-top:6px;font-size:11px}.funnel-new-stage-btn{border:2px dashed var(--color-border);border-radius:var(--radius-lg);width:280px;height:60px;color:var(--color-text-muted);cursor:pointer;flex-shrink:0;justify-content:center;align-self:flex-start;align-items:center;gap:6px;font-size:13px;transition:border-color .15s,color .15s;display:flex}.funnel-new-stage-btn:hover{border-color:var(--color-accent);color:var(--color-accent)}.chat-layout{grid-template-columns:280px 1fr 300px;height:100%;display:grid;overflow:hidden}.conv-list-panel{border-right:1px solid var(--color-border);background:var(--color-surface);flex-direction:column;display:flex;overflow:hidden}.conv-list-search{border-bottom:1px solid var(--color-border);flex-shrink:0;padding:10px}.conv-list-search input{border-radius:var(--radius);width:100%;padding:7px 10px;font-size:13px}.conv-list-items{flex:1;overflow-y:auto}.conv-list-items::-webkit-scrollbar{width:4px}.conv-list-items::-webkit-scrollbar-thumb{background:var(--color-border)}.conv-list-item{border-bottom:1px solid var(--color-border);cursor:pointer;padding:10px 12px;transition:background .15s}.conv-list-item:hover{background:var(--color-surface-2)}.conv-list-item.selected{border-left:3px solid var(--color-accent);background:#6366f11f}.conv-list-item-name{align-items:center;gap:6px;margin-bottom:3px;font-size:13px;font-weight:600;display:flex}.conv-list-item-preview{color:var(--color-text-muted);white-space:nowrap;text-overflow:ellipsis;font-size:12px;overflow:hidden}.conv-view-panel{background:var(--color-bg);flex-direction:column;display:flex;overflow:hidden}.conv-view-header{border-bottom:1px solid var(--color-border);background:var(--color-surface);flex-shrink:0;padding:12px 16px;font-weight:600}.conv-view-timeline{flex-direction:column;flex:1;gap:10px;padding:16px;display:flex;overflow-y:auto}.conv-view-timeline::-webkit-scrollbar{width:4px}.conv-view-timeline::-webkit-scrollbar-thumb{background:var(--color-border)}.msg-bubble-wrap{flex-direction:column;display:flex}.msg-bubble-wrap.contact{align-items:flex-start}.msg-bubble-wrap.agent{align-items:flex-end}.msg-bubble{border-radius:12px;max-width:72%;padding:8px 12px;font-size:13px;line-height:1.5}.msg-bubble.contact{background:var(--color-surface);border:1px solid var(--color-border);border-bottom-left-radius:4px}.msg-bubble.agent{background:var(--color-accent);color:#fff;border-bottom-right-radius:4px}.msg-bubble.internal{border:1px dashed var(--color-warning);color:var(--color-warning);background:#f59e0b1f;border-bottom-right-radius:4px}.msg-time{color:var(--color-text-muted);margin-top:3px;padding:0 4px;font-size:10px}.timeline-event{justify-content:center;display:flex}.timeline-event-chip{background:var(--color-surface-2);border:1px solid var(--color-border);color:var(--color-text-muted);border-radius:20px;padding:3px 10px;font-size:11px}.conv-view-input{border-top:1px solid var(--color-border);background:var(--color-surface);flex-shrink:0;padding:12px}.conv-view-input-toolbar{align-items:center;gap:8px;margin-bottom:8px;display:flex}.internal-toggle{color:var(--color-text-muted);cursor:pointer;align-items:center;gap:5px;font-size:12px;display:flex}.internal-toggle input{cursor:pointer}.conv-view-input-row{gap:8px;display:flex}.conv-view-input-row textarea{resize:none;border-radius:var(--radius);flex:1;min-height:60px;padding:8px 10px;font-size:13px;line-height:1.4}.send-btn{background:var(--color-accent);color:#fff;border-radius:var(--radius);align-self:flex-end;height:36px;padding:0 16px;font-size:13px;font-weight:600;transition:background .15s}.send-btn:hover{background:var(--color-accent-hover)}.ticket-detail-panel{border-left:1px solid var(--color-border);background:var(--color-surface);flex-direction:column;gap:16px;padding:16px;display:flex;overflow-y:auto}.ticket-detail-panel::-webkit-scrollbar{width:4px}.ticket-detail-panel::-webkit-scrollbar-thumb{background:var(--color-border)}.ticket-detail-section{flex-direction:column;gap:8px;display:flex}.ticket-detail-section-title{text-transform:uppercase;letter-spacing:.08em;color:var(--color-text-muted);border-bottom:1px solid var(--color-border);padding-bottom:6px;font-size:11px;font-weight:700}.ticket-detail-row{justify-content:space-between;align-items:center;font-size:13px;display:flex}.ticket-detail-label{color:var(--color-text-muted)}.ticket-detail-value{text-align:right;font-weight:500}.ticket-detail-select{border-radius:var(--radius);width:100%;padding:6px 8px;font-size:13px}.labels-container{flex-wrap:wrap;gap:5px;display:flex}.label-chip{color:var(--color-accent);background:#6366f126;border:1px solid #6366f14d;border-radius:10px;padding:2px 8px;font-size:11px}.detail-event-list{flex-direction:column;gap:6px;display:flex}.detail-event-item{color:var(--color-text-muted);background:var(--color-surface-2);border-radius:var(--radius);padding:5px 8px;font-size:12px}.detail-event-time{color:var(--color-text-muted);margin-top:2px;font-size:10px}.no-conv-selected{height:100%;color:var(--color-text-muted);justify-content:center;align-items:center;font-size:15px;display:flex}.modal-overlay{z-index:1000;background:#0009;justify-content:center;align-items:center;display:flex;position:fixed;inset:0}.modal-dialog{background:var(--color-surface);border:1px solid var(--color-border);border-radius:var(--radius-lg);flex-direction:column;gap:16px;width:100%;min-width:360px;max-width:600px;max-height:90vh;padding:24px;display:flex;overflow-y:auto}.modal-title{font-size:16px;font-weight:700}.modal-body{flex-direction:column;gap:12px;display:flex}.modal-field{flex-direction:column;gap:5px;display:flex}.modal-field label{color:var(--color-text-muted);font-size:12px;font-weight:600}.modal-field input{border-radius:var(--radius);width:100%;padding:8px 10px;font-size:14px}.modal-actions{justify-content:flex-end;gap:8px;display:flex}.modal-btn{border-radius:var(--radius);padding:7px 16px;font-size:13px;font-weight:600;transition:background .15s}.modal-btn.primary{background:var(--color-accent);color:#fff;border:none}.modal-btn.primary:hover{background:var(--color-accent-hover)}.modal-btn.secondary{background:var(--color-surface-2);color:var(--color-text-muted);border:1px solid var(--color-border)}.modal-btn.secondary:hover{color:var(--color-text)}